Returns & Refunds
Your satisfaction with your purchase is paramount to us. However, if you wish to return or exchange an item, kindly follow the instructions provided below.
Please be aware that we are unable to accept returns for printed shirts or personalized items unless the item is deemed faulty, and the fault lies with sportfootballkit. This policy also applies if a player leaves the club or changes their squad number during their tenure.
Sport Football Kit guarantees buyers the right to exchange or return the product under the following conditions:
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Contacting the StoreTo request an exchange or return, you must contact the store within 30 days of receiving the product.
Customer Service Email：support@sportfootballkit.com
WhatsApp: +44 7549 877422 - Product ConditionThe product must be in perfect condition, with no signs of use, damage, or broken tags. We will not accept returns or exchanges for products that have been used, damaged, or have broken tags, except in the case of manufacturing defects.
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Incorrect ProductIf the product received is different from the one selected at the time of purchase, it is eligible for exchange or return.
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Manufacturing DefectsIf the product has any manufacturing defects that affect its functionality, it can be exchanged or returned.
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Personalized ProductsIf a personalized product presents errors or defects related to the requested personalization, we will accept an exchange or return. However, we do not accept returns or exchanges for personalized products due to change of mind, as per applicable legislation.
How to Start the Exchange or Return Process:
To initiate the exchange or return process, please email support@sportfootballkit.com / WhatsApp: +44 7549 877422 and provide the following details:
- Your full name
- Your order number
- Reason for the exchange/return
Once we receive your request, our team will contact you with the next steps for processing your exchange or return.
