FAQ - Common questions

TO BETTER SERVE YOU, WE HAVE ANSWERED SOME COMMON QUESTIONS FROM OUR CUSTOMERS

1.How do we protect our customers?

We prioritize your privacy and security. We protect your information during its journey from your computer, smartphone, or tablet to our server by using advanced data encryption technology (TLS). This ensures we comply with the highest online security standards.

Rest assured, your financial data remains confidential and secure, and no one can access it.

2.How can I track my order?

To track your order, simply visit our website's homepage and click on the "Tracking" section. Here you can monitor the status of your shipment based on your order information.

3.What is the delivery time?

Our customers typically receive their orders within 8-15 business days. Products are shipped directly from the manufacturer to your door.

Our guaranteed delivery time is up to 60 business days. If your order isn't delivered within this timeframe, we'll refund the full amount directly to your bank account, no paperwork required.

4. Where does the product come from?

Our suppliers are mainly from Asia. We carefully select our partners to ensure that we can provide our customers with high-quality products.

5.What is your return/exchange policy?

We proudly offer easy returns and exchanges. For more details, please visit our Returns & Exchanges.

6.Do you offer international shipping?

Yes! We offer fast international shipping worldwide. Available shipping methods and shipping costs will be calculated during checkout.

7.How do I know my size?

All product sizing information can be found on the item page under the size selection tab. For general sizing information, please see our Sizing Info.